Confidentiality, Non Disclosure Agreements (NDA) and Property Rights
Orange Technolab believes in ethical conduct of business for that reason all information received from clients is considered as classified.
We ensure very high-level protection of the data / code / know-how, received from our Customers while executing their orders. We are ready to sign Data Non-Disclosure Agreement both in our particular format or in any other format you provide.
Orange Technolab requires each of its employees to sign a very strict contract, preventing disclosure of any information.
Service Level Agreements (SLA’s)
Service level agreements are put in place to define the minimum level of service that must be provided and the basis for measuring our performance. SLA’s will typically be included in the contract schedules and cover a number of areas of service.
SLA’s can be ineffective documents unless the client has practical and realistic remedies in the event of non-performance. Such remedies might include the withholding or deduction of agreed rebates from fees otherwise payable to us, if the agreed level of performance is not maintained. The client needs to be aware that SLA’s are not inflexible and there should be a review period in the SLA to cover changing client requirements and new technology.
Intellectual Property Rights for Produced Materials
All materials, created by orange technolab in the course of project execution, e.g. software, source code, data structures, documentation, design options, etc., fully belong to the client unless agreed to separately. After project completion all materials are transferred to the client, and after he/she confirms the successful receipt, all electronic copies of this data will be purged unless instructed otherwise by the client.
Orange technolab is flexible and ready to consider additional conditions pertinent to rights of ownership for produced materials.
Quality Service Standards
Measuring and monitoring service levels can be achieved through user satisfaction surveys and analysis of performance data such as system response and job turn around times. After project completion we shall take client feedback by a quick Performance Survey.
Warranty and Product Maintenance
Orange technolab takes care in delivering a high quality product that fully adheres to the specifications defined and approved by the client. Though the deliverables are tested at multiple levels by Orange technolab and also accepted and approved by the client, there can be times when bugs occur after the final delivery is made. Orange technolab offers to its clients 15 days (after the final delivery) testing and trial period under which all bugs found by the Customer are fixed free of charge. Even after expiration of this period, we might provide the clients short cost-free consultations on the project concerning source code, implementation etc.
Orange technolab can offer paid support services for created products, like modification of the product and creation of successive versions, product setup, customization, and administration at the Customer’s servers, end user support.
Orange technolab can provide a dedicated support team to support the product/software developed by us. The same developers who participated in the project development group carry out bug fixing and product support; therefore, such tasks are fulfilled with maximum speed and quality. The support can also be extended to providing the email and chat support to your customers. We can train our people to provide the back office support required to run the projects developed by us for you.
Communication & Support
Orange Technolab will offer to clients from India and Overseas Communication, Reporting & Support through different ways such as: Voice Chat (Skype, Gtalk, Yahoo), Written communication (email), Local/International Calls. Besides this Orange Technolab use technology sharing application such as Teamviewer or Gotomeeting for client demo and support.
For Services Orange Technolab offers to its esteemed clients either flexible hourly rates or fixed price project quotation. For Products enquiries We offer a fixed price for each of our items and queries about products and services please contact us:
Note : The acquisition of Services and Products can cause implementation + staff training extra charges; these will be disclosed at the moment of quotation.
The payment terms 100% along with purchase order.
Payment for products supplied by Orange Technolab is 2 / 3 installment direct payment along with Purchase Order.
Orange Technolab requires that client make the requisite payments by wire transfer/paypal/Cheque to our bank account in India. The wire transfer details are different for various currencies in which the payment is being made. The wire transfer sender charges, if any, will have to be borne by the client.